(This electronic record is generated by a computer system and does not require any physical or digital signatures.)
The domain name (hereinafter referred to as “Website”) is owned by souq965 GENERAL TRADING ,LLC., Kuwait (hereinafter referred to as “souq965 “).
Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with souq965 and these terms and conditions including the policies constitute your binding obligations, with souq965 .
- 1By using registering with us or using our services, you are binding obligations by the Terms and Conditions stated hereafter. souq965 reserves rights to change Terms and Conditions at any time and will post updated version on Website. User advised to read the Terms and Condition before any interaction between User and souq965 . Disagreeing to stated Terms and Conditions shall discontinue the usage
- 2If you use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website
- 3If you register and create an Account, you are a “Registered User”. To be a Registered User, you must be 18 years of age and must provide true and accurate information (including your name, date of birth, e-mail address, credit/debit card details and other details) as requested during the Account creation process. Subject to applicable law, as a parent or guardian of a minor aged between 18 and 21, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account. We may carry out further checks to verify your age with a registered credit reference (or similar) agency and, if we are unable to verify you are over 18 years, we may cancel your order.
- 4By registering at and using website , you are obliged to offer correct information. You have to maintain confidentiality of your account, username and passwords or any other information given to souq965 while creating an account.
- 5Registered members will be allowed to order and purchase either product or services via website platform. The order includes prices for the product, services, delivery charges and any other charges which are applicable and stated during the checkout process. All other conditions will be according to souq965 Payment and Delivery Terms.
- 6User will be sent an acknowledgement email / confirmation email combining summary of the products / services purchased using website with necessary details. In any circumstances such confirmation email / sms or phone calls will be considered as confirm orders.
- 7Once souq965 will verify the payment, order will be packed and dispatched. All orders will be delivered to the addresses mentioned during registration / ordering process. However, it will be null in case we do not accept your order or you have canceled it.
- 8Disclaimer: Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by souq965 may be incorrectly reflected and in such an event souq965 may cancel such your order(s).
- 9We are accepting the payment though Mastercard / Visa Card and KNET cards. Once chosen, you will be directed to the either KNET gateway or Master / Visa card payment gateway to enter your confidential details. All information provided by you will be treated securely. souq965 is fully secured website certified by Verisign, a trusted internet safety worldwide.
- 10Payment of products usually accepted as mentioned, displayed either in deal or on regular products pages throughout on website. However, after having proper accuracy in content creation, maintaining database, creating product pages, it is possible that errors may occur. In case of finding such errors in the price or description mistake in the products you have ordered, you will be informed by the customer support as soon as possible canceling such order or modifying on accurate correct prices. In case, if not approachable the order will be fully treated as cancelled order. The refund will be paid in case of acceptance of payment.
- 11Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
You will be asked for “Reason for Return”. Among others, the following are the leading reasons:- – Shipping was damaged- Item was defective- Item(s) were missing- Wrong item sent
In case the souq965 accepts the replacement request, you shall be required to return the product to the souq965 and only after return of the product; souq965 shall be obliged to provide the replacement product to the Buyer.
12souq965 will have full rights to refuse services, cancel orders, remove or edit contents, terminate any accounts at their sole discretion.- 13Limitation of Liability. IN NO EVENT SHALL souq965 BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
- 14If you have any comments or queries in connection with the terms and conditions, please call our customer service on
- 15Our contact information is posted below:Address: Kuwait City, Sharq, Ahmad AlJaber Street, B8 tower, 9th Floor, Office 4Email: support@souq965 .comPhone:
